ChargeDoc
Support
Need help with ChargeDoc? Most questions are answered below. If you can't find what you're looking for, get in touch — we read every message.
Which wallboxes are supported?
Charging sessions can be captured automatically from the Wallbox Pulsar Plus/Max (via the Wallbox cloud), the go-e Charger (local WiFi, incl. RFID) and the Tesla Wall Connector Gen 3 (local WiFi). For go-e and Tesla, communication stays entirely within your home network.
Can I add charging sessions manually?
Yes. If you charge on the road or without a compatible wallbox, you can enter any session with its kWh, cost and location manually.
What is included in the 14-day trial?
New users can try the full functionality free of charge and without obligation for 14 days. If the subscription is not canceled through the app store before the trial ends, the selected plan is charged automatically.
What's the difference between Basic and Pro?
Basic includes one vehicle, manual entry, PDF export and basic tax reports. Pro unlocks unlimited vehicles, automatic wallbox sync, DATEV-CSV and GoBD reports, and all regional tax exports.
Which tax exports are available?
Besides DATEV-CSV and GoBD-compliant reports for Germany/Austria, the app also supports IRS Schedule C (US), CRA T2125 (Canada), ATO (Australia) and further formats for NL, the Nordics and the EU. There is also a PDF report over any date range.
How do I restore my subscription on a new device?
Use “Restore Purchases” in settings. Your subscription is tied to your Apple ID or Google account, so you can activate it on all your devices at no extra cost.
How do I cancel the subscription?
You manage and cancel subscriptions in the subscription settings of your Apple or Google account. Cancellation takes effect at the end of the current billing period — with no deadline or fee.
Does the app work offline and where is my data stored?
All data is stored exclusively on your device — there is no cloud sync and no account. The app works offline; the optional Wallbox cloud connection (Wallbox Pulsar) requires an internet connection.
How do I request a refund?
Refunds are handled by Apple (App Store) or Google (Play Store) directly, according to their respective policies — we cannot process refunds ourselves.
I found a bug or have feedback.
We'd love to hear from you. Email us at support@xhub.io and please include your device model and OS version so we can help faster.
How is my data handled?
ChargeDoc stores your charging and vehicle data exclusively on your device — with no cloud sync. See our Privacy Policy for details.
Contact
Email: support@xhub.io
Website: xhub.io